Michael Todd Beauty
Michael Todd Beauty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michael Todd Beauty has a 4.0 star rating from 283 reviews; consumers are mostly satisfied, yet only 4% would likely recommend. Rating split shows both positive and unfavorable experiences.
Key Takeaways for Future Customers
- Products are low priced and valued for location and diversity; Michael Todd Beauty reviews note effective devices for many users.
- Expect mostly helpful responses via email for defects and replacements.
Negative Feedback / Risk Areas
- Recurring customer complaints about returns, refunds, and warranty integrity.
- Poor phone access; issues with billing, subscriptions, and auto-ship confusion.
Positive Feedback
Many reviews praise timely, often excellent customer service and willing replacements for defective units.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michael Todd Beauty has a 4.0 star rating from 283 reviews; consumers are mostly satisfied, yet only 4% would likely recommend. Rating split shows both positive and unfavorable experiences.
Key Takeaways for Future Customers
- Products are low priced and valued for location and diversity; Michael Todd Beauty reviews note effective devices for many users.
- Expect mostly helpful responses via email for defects and replacements.
Negative Feedback / Risk Areas
- Recurring customer complaints about returns, refunds, and warranty integrity.
- Poor phone access; issues with billing, subscriptions, and auto-ship confusion.
Positive Feedback
Many reviews praise timely, often excellent customer service and willing replacements for defective units.
Media from reviews
Minneapolis, Minnesota
I’m trying to return your product and...
Im trying to return your product and Ive been sending you messages but havent heard anything from you
User's recommendation: Good luck trying to return anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood, Indiana
Resolved: Response to customer service
- - The device would not charge; I ordered a new base.
- - Customer service resolved the issue quickly and a new device is being sent.
Company fixed the issue and I have been provided with product replacement.
The device i had would not longer charge so I ordered a new base. After several hours of charging the device still did not charge. I contacted customer service and they resolved the issue right away, they are sending a new device.
- Great customer service
- Replacement tips need to be purchased frequently
Preferred solution: Receiving a new device.
User's recommendation: I would recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnit stopped running. New batteries didn’t resolve problem.
Just stopped working. Love the product and new batteries didnt resolve my issue. Thanks for the help and the ease on how to get a replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Finksburg, Maryland
My soniclear petite is not charging and I just bought a new charger for it
Couldn't speak with any body , and it's telling me to go online and submit my claim there. I will update my review once they replace my soniclear petite.
Preferred solution: A replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Resolved: LED Light Quit Working
- - LED light stopped after a short time.
- - Charging station issue: handle propped to charge.
- - Prompt response offered options; both led to a new unit.
Company fixed the issue and I have been provided with product replacement. I had to write a review of the product.
Take a picture of the review and send it to their customer service representative. This was per their instructions and I would receive a new unit.
I sent an email because my LED Light on the Sonicsmooth Pro+ quit working after a short amount of time after I purchased it. I also mentioned having an issue with the charging station as the handle needed propping in order for it to charge.
I received a prompt response and was given two options to resolve the matter.
Both options resulted in me receiving a brand new unit. I would definitely say they wanted the customer happy and I am very pleased.
Preferred solution: Replace the repair or replace the item.
User's recommendation: Definitely sign up for the warranty as you have 90 days. When in doubt, please contact them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Because zero stars is not an option
- - SonicSmooth hair remover did not work.
- - Return was difficult; partial refunds offered.
- - A dollar store disposable peach fuzz remover works better.
I ordered the sonicsmooth hair remover and it did not work as advertised. Although before you buy they plaster all over their website that they offer a money back guarantee they behave very suspiciously when you want to return it.
At first they disregarded my disappointment acting like I just didn't know how to use the product and sent videos and the option to zoom. I reiterated that I know how to use it the product just doesnt work well. Then they offered that I could keep the product and they would give me half my money back or so they said offering a third of what I had paid. By this point I felt like I had been scammed and was concerned that even if they honored the money back guarantee that they would use faulty math.
I told them such and did end up getting my money back but the experience was strange and I would not suggest this to anyone.
I bought a dollar store disposable peach fuzz remover and it works much better.
One funny thing is that although I had a long back and forth through emails where I told them their company seemed scammy they sent me this link to leave a review if I had a great experience. I hadn't considered leaving a review before that.
- Product sucks
- Customer service scammy
User's recommendation: Seems very scammy, avoid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlottetown, Prince Edward Island
To Share how they care
Even after receiving product with a glitch this company was quickly willing to make it right. I am so looking forward to trying this great product I have heard so much about.
Preferred solution: Deliver product or service ordered
User's recommendation: Great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazing standout company
- - Products feel well-made and designed, with noticeable texture improvements.
- - Devices are easy to use and effective; customer service is timely.
Ive had a really positive experience with Michael Todd Beauty, both in terms of skincare quality and customer service. The products feel well-made and thoughtfully designed, and Ive noticed consistent improvements in my skins texture and overall appearance since incorporating them into my routine.
Their devices are easy to use, effective, and feel like professional-quality tools you can safely use at home.
What really stands out is their customer service. Responses are timely, professional, and genuinely helpful.
Any questions or concerns I had were handled quickly, and its clear they care about customer satisfaction rather than just making a sale. That level of support makes a big difference when investing in skincare devices.
Overall, Michael Todd Beauty delivers reliable products backed by strong customer support, and I would definitely recommend them to anyone looking for quality skincare tools and a company that stands behind what they sell.
User's recommendation: Highly recommend them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
- - I love my Sonicsmooth Pro.
- - Customer service answered my email about refills.
- - I've used Sonicsmooth for 3-4 years and love it.
My review was not supposed to be a complaint, but rather a five star review.
I love my Sonicsmooth Pro! I reached out to customer service via email to clarify that I was ordering the correct refill tips and Kaylee responded promptly and was warm and kind!
This is the kind of customer service I so appreciate! I have been using the Sonicsmooth for the past three or four years and I love this product!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Customer Service Experience
- - Reached out to Michael Todd about a product issue.
- - Replacement offered immediately.
- - Customer service was great; we will buy more products.
We reached out to Michael Todd with an issue on one of the products we've purchased. The issue and the replacement unit was offered without hesitation and the overall customer service experience was great.
Thank you, Alissa. We'll be purchasing more products in the future.
Preferred solution: Replacement
User's recommendation: Would definitely recommend to future customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
I have been told a replacement (dermaplanning) will be sent to replace mine.
- - The dermaplanning device has no complaints.
- - A brown spot appeared where it touches the charger.
- - It looks like a potential fire hazard.
On October 22 I received an email requesting photos from Michael Todd and was told a representative would contact me in 24-48 hours. The email then proceeded to tell me hints and tips on how to use the product.
My issue was a concern of a potential fire as the product was charging. The outside of the tool actually discolored as it was charging. Not a good sign! It is now November 3 and I have had no replacement sent nor any contact.
I have emailed the company again. At this point I would rate customer service, and safety, as low as possible.
It looks like a potential fire hazard. I never leave a device plugged in when I am not at home.
- Good products
- Reliable
- Nice packaging for gifts
- Prices are high and some product parts confusing
Preferred solution: Full refund
User's recommendation: Never leave your device plugged in unless you can monitor it
Hello, this is Ellie with Michael Todd Beauty. Thank you for sharing your experience, and we’re very sorry to hear about the issue with your device.
Safety is our top priority, and we take situations like this very seriously.
Please reach out to us directly: customerservice at michaeltoddbeauty.com so we can review your order and ensure a full resolution, including a refund if appropriate. We truly appreciate your patience and the chance to make this right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Groveland, Florida
Lumos
The product didnt work for me but i did get through to customer setvice via email and they refunded half and i kept the unit. I appreciate that offer and hope to keep using the unit and see results
Indianapolis, Indiana
I want to return what I bought. The operations of your company are very poor.
- - Ordered one item twice and couldn't cancel by phone.
- - Email to cancel received a generic reply.
- - Two identical items are shipping and will be returned.
Nothing. I dislike this company very much.
I ordered one item twice. I tried to call within business hours to cancel one of the 2 orders. No answer. E-mailed the company to cancel and got a generic response.
No one listened or read. I now have 2 of the same items being shipped to my house.
I am so irritated that I will return both items and order from a different, better run company.
- Very poor customer service
Preferred solution: Full refund
User's recommendation: Never order from Michael Todd. Ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Charger replacement
- - I live in Australia and love my sonic smooth.
- - Support replied quickly and provided a replacement link; delivery arrived within a month.
I live in Australia and I love my sonic smooth. I was upset when I lost its charger when we moved house.
I reached out to Michael Todd Beauty customer service via email to request a replacement and they responded immediately. They sent me a link so that I could purchase another one and took delivery of my new charger within a month.
I found Michael Todd Beauty customer service to be efficient, courteous and extremely helpful. I could not fault them!
- Great product quality and efficient customer service
User's recommendation: Extremely efficient customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bothell, Washington
Terrible product
Didn't do what it was supposed to do. No hair was removed.
Called customer service and they wouldnt give me a refund. Don't buy this product
User's recommendation: don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooksville, Florida
I have ordered several products from Michael Todds and love them all! I especially love the sonic smooth pro it is a game changer!!! I love the way it makes my skin so soft and smooth! Thank you :)
- - Michael Todd sonicsmooth pro+ removes dead skin and gives a radiant glow.
- - Kaylee SE, a customer service representative, went above and beyond.
At age 62 I need all the help I can get and I found it with the wonderful products of Michael Todd sonicsmooth pro+ it removes dead skin and gives my face a radiant glow! Thank you for giving me a reason to smile when I look in the mirror. I also want to thank their excellent customer service representative kaylee se went above and beyond :)
User's recommendation: Please give their products a try… you will not be disappointed
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Hello, this is Ellie with Michael Todd Beauty! Thank you so much for sharing your experience!
We’re truly grateful for your kind words. We’re so glad Alissa was able to take care of the issue quickly and get a replacement out to you without hesitation. Our team is always here to make sure you’re supported, and it means a lot to know you felt taken care of throughout the process.
We appreciate your recommendation and can’t wait to have you try more of our products in the future! If you ever need anything else, we’re always here to help.